Policy - Naturaleza Co.

Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Frequently Asked Questions

Shipping Info

SHIPPING TIME
Italy (with BRT courier)
- 1/2 working days

International (not traced)
If you use this service, we will not be responsible for any loss of the package.
- Europe 5/15 working days *
- Mediterranean basin 10/15 working days *
- North America 20/25 working days *
- Other Americas / Asia / Oceania 20/25 working days *
- Africa 20/25 working days *

International (tracked)
- Europe 6 working days *
- Mediterranean basin 10 working days *
- North America 14 working days *
- Other Americas / Africa / Asia 15/20 working days *
- Oceania 14 working days *

* excluding Saturday and Sunday

Care instructions

Each jewel is made with extreme care and love, it needs to receive the same attention also from the one who will get it.
Pay particular attention to jewels with crystals or fossils, they are ancient elements and have their fragility.
Better to avoid that the crystals are exposed to sunlight for a long time (we talk about days), it could damage them.
We advise you not to let the jewel come into contact with soaps, perfumes, creams or other products and not to wear them in the shower or during a swim in the sea / swimming pool.

Sizing details

For any doubt about your size, contact us, we will be happy to help you.

Custom and personalized orders

We are always happy to receive requests and personal ideas for personalized jewelry! To contact us write to the following e-mail: business.naturalezaco@gmail.com!
Or search us on:
- Facebook Naturaleza Co.
- Instagram @naturalezaco_